I had to cancel a second (smaller size) order for Impala skates, because I had already placed an order for a previous pair that were beautiful and fit perfectly. I noticed that the order hadnt went out yet and reached out to DollsKill. I received a quick response from Elisa who was extremely helpful. She said that since it hadnt been shipped she could cancel the order and I would see a refund within 10 business days. Only a few days later and I received a full refund. Again I am extremely satisfied with Elisa and the service 8 received form DollsKill and plan to order another pair in my correct size soon. Picture included are the first pair! Im a satisfied customer! User's recommendation: Send a text or email, the response is quick and friendly!