Update by user Apr 19, 2021 Palliser sent me a PDF with instructions on how to "Fluff" a fabric cushion. Are they kidding me?? Furniture is now 3 months old and looks like an old Shar Pei dog. How the He** do you fluff leather and Why should you have to? junk junk junk! Update by user Apr 04, 2021 l’extérieur en faisant le mouvement inverse de l’autre main.Luego, con una mano tire de la parte exterior del cojín trasero mientras que lo palmea con la otra hacia afuera. Finally, pat the armrests evenly from the centre out.Finalement, tapotter les appui-bras également en commençant par le centre vers l’extérieur.Por último, palmee los apoyabrazos de manera uniforme desde el centro hacia afuera.Pat the back cushion with both hands starting from the centre and moving outwards.Tapotter le coussin du dos avec les deux mains, en commençant par le centre vers l’extérieur.Palmee el cojín trasero con ambas manos comenzando desde el centro hacia afuera.Next, pat the back cushion with one hand while supporting it from behind with the other hand.Ensuite, tapotter le coussin du dos avec une main en le supportant de l’autre main.Luego, palmee el cojín trasero con una sola mano, sosteniéndolo desde atrás con la otra PDF on how to fluff cushions from Palliser! Update by user Apr 04, 2021 Fri, Mar 5 at 12:35 PM this is what Palliser sent me. The pics of the sofa are posted in earlier complaint. How do you "Fluff" up something that's not there and why do I have to do that on brand new furniture? This junk is being returned and I am purchasing new quality furniture."Palliser manufactures each model based on approved specifications. The top pillows and backs of Polluck model are fiber-filled. The fiber is determined by weight to ensure maximum comfortability. By use, fiber will shift to different directions and will need to be readjusted/fluffed up once in a while. Attached is the PDF that may be useful."Regards,Palliser Furniture Upholstery Ltd.PDF shows how to fluff a fabric cushion---joke!80 Furniture ParkWinnipeg, Manitoba R2G1B9 Original review posted by user Mar 05, 2021 Palliser Furniture Upholstery Palliser pollock sofa and loveseat purchased 10/11/20 and delivered 1/20/21 D dcyy Mar 03, 2021 Verified customer Thought palliser was a top end furniture company. Ordered all leather sofa/loveseat (not split) at extra cost, waited 3 1/2 months only to have furniture delivered that looked like it was 15 yrs. Old. There were 3 inch threads hanging from stitching on pillow arm, almost no padding on seating areas, tops of back cushions look like they're collapsing and nothing like pictured because dealer didn't have this style in stock. After complaining dealer sent repairman to fix loose stitching but said they were unable to add anything to cushions and to call palliser. The pillowtop cushion has a very small amount of fiberfill wrapped in a piece of fabric that looks like a small 3/4 inch pillow-don't know what's in the back cushions. The only cure was to take cushions to upholstery shop and have high density foam cut and placed in cushions at my expense. Not acceptable after what I paid for the set sent palliser numerous emails with pics-no response. Dealer advised returning the set and looking at other options. One problem-because it was a special order. There is a 33% cancel fee/no refunds. Not only is this going to be more costly, customer support is non-existent. And by the way-this junk was made in mexico. Pics included-you be the judge-what's it going to look like in 10 yrs.!! Pics are 1 month old!! User's recommendation: Do your research.