6 May, 2021 → by ClaimboUser542874
PSE unscheduled maintenance service requiring home entry
2
On 5/6/2021 at 8:15 AM heard a knock on door. Upon waking, answered door (8th Ave 98198) and informed mandatory unscheduled maintenance was required on gas meter which required turning off gas. Team 1 was here for 1.5 hours, afterwards Team 2 was to be dispatched to unlock gas and relight pilot. It has now been 6 hours since 8:15. PSE stated that midnight was the deadline however they would try to be here by 7 pm. I have had to cancel 2 appointments and feel that PSE could have schedule the maintenance and coordinated the time gap between Team 1 and 2. The only resolution they offered was that if they do not show up by midnight I was an entitled to a $50 credit against bill and could not give me an eta. This is very poor business protocol.