ON March 8th 2021 Sears t.v. service stated our 70 inch Sharp t.v. couldnot be repaired and would have to be replaced under our protection agreement. sears no longer sell T.V.s We were informed Sears would send us some documents with in 72 hours for us to sign and they would give us 850.00 toward a new T.V. The documents have never arrived made we have made multiple calls reaching a call center in INdia and speaking with a women named Ordan she keeps telling us the documents should arrive in 72 hours the present date is March 27th. We feel Sears is in breach of contract which was paid for and up to date . Policy #[protected]