I am really disappointed about the service delivery I got from Vodafone Egypt. I had a problem regarding receiving phone calls on my mobile phone and I had communicated this issue with Vodafone Customer Service and after investigation they recommended me to change SIM Card. I went to Vodafone Office at Syria Street in Alexandria - Egypt and I waited for approximate 40 minutes until one lady gave me a new SIM card but unfortunately she forgot to activate it. I contacted Vodafone Customer Service again who advised me that they forgot to activate your SIM card and you should return to Vodafone Office at Syria Street in Alexandria - Egypt to reactivate the SIM Card. I went this evening to Vodafone Office but unfortunately the lady I met was careless and does not care about the customer at all and when I told her that you wasted my time and I would cancel my mobile line/ADSL/USB Modem she immediately requested my ID to cancel the service. Accordingly, I paid my due invoice and I cancelled the service with Vodafone Egypt Anyway, I am not going to deal with Vodafone Egypt anymore as a service provider because I am sure that you have a serious problem in Vodafone Egypt where the employees do not care about customer and they do not care whether the clients continue with Vodafone or not!!! Strange for big company like Vodafone.