After numerous propane delivery and service issues, I cancelled propane service with Waste Management on July 27, 2020 and was advised that the rented propane tank would be picked up within one week. Needless to say, the tank was not picked up. I have repeatedly called the local branch and either 1) received no answer, 2) my call would go to voice mail or 3) I would actually speak with someone who would then indicate the tank would be picked up within two business days, Calls to the local branch have been conducted on a regular basis for ELEVEN MONTHS and the propane tank still remains in my front yard. On April 14, 2021, I called the corporate office, explained the situation and was advised to call the local branch - the cycle continues!