It is my first time shipping and shippingquest has been very accomodating with me. Though there was a small misunderstanding during the billing process, they eventually explained it to me making me review my emails and the information indeed is there that needs for me to be read. They provided me a courtesy discount since it is my first time shipping internationally. My emails we're promptly addressed. The process has been stress free. Thank you for the excellent service I was provided.