Have been a customer of Cruises Only for years and this latest experience has me annoyed and disappointed. When booking our cruise there was a glitch in system and it took two days to resolve and billed twice and took 5 days to receive refund. Because of the amount of time it took us Cruises only promised in the beginning to credit $90 to shore excursions. Didn't happen. Denied they promised $90 shore excursion credit. Then because of runaround promised $100 on board credit. Never happened. After five phone calls was told an e-mail was sent to original booking agent who would call back. To date has never happened. Wont use Cruises only again as promises are just that promises broken.