4 Jul, 2019 → by ClaimboUser369430
professional malpractice professional negligence

2

06/29/19-06/01/19 Pepboys Burbank 3514 W Burbank Blvd Kevin is the Assistant Manager and is very unprofessional insisted that my car was ok after he reset the engine light that was blinking by going through my fuse box with his recorder. Then he calls me and tells me nothing is wrong with my car and it's ok to drive long distance and if anything happens I know where to find him. Long story short, he ruined my engine by professional negligence and professional malpractice. I later learned that the when the engine light is blinking means do not drive and caution. He sounds of connected it to the diagnosis machine I was happy too leave it there and have him fix it. Now he ruined my engine and I'm reporting him to the BAR. IN MY OPINION HE IS NOT ETHICAL AND SHOULDN'T BE AN ASSISTANT MANAGER OR WORKING ON OTHER PEOPLE'S VALUABLE ITEMS. BEWARE DO NOT GO TO THIS PEPBOYS. Let me just add this. I kept asking Kevin are you my car is going to be ok I have my 5 year old with me I don't want to get stranded and Kevin INSISTED nothing was wrong but he never diagnosed the car!!! I was sick in EAST LA in the heat with my 4 year who was crying because of the heat and the 3 hour wait for the Tow Truck that Kevin said he'll get it covered to bring it back to Burbank. I bring it back to Burbank and he says he can't fix it because it's the engine. BECAUSE HE SAID IT WAS OK TO DRIVE LONG DISTANCE WHICH RUINED MY CAR. I've been stuck in the SFV 4 DAYS NOW, missing work, my daughter is missing day care that's paid for, we're paying my friend to stay at his house. My daughter is extremely stressed out and wants to go home and KEVIN didn't even have the RESPECT to get me a rental.. at least do it for my daughter! The other employees are ok but Kevin is not to be trusted in my opinion. Happy 4th of July I had reservation to go camping 😰 if he would of did his due dilligence and find the problem I would of happily paid for it to get fixed there or take it to Kia it could of been the fuel injector regular maintinace but no he insisted everything is ok and now my engine is severely damaged.
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