Ordered 2 cases of wine; some not available; got an email saying a refund was processed to my card. That did not happen. Then only one box showed up when there was supposed to be two. Wine.com says they will refund if I refuse shipment. Unfortunately the FedEx number is bogus; Fed Ex does not have a shipment with that number and wine.com doesn't know where the wine is. So, I am supposed to refund an imaginary box to get my $400 back??? Staff not helpful but that was because they had no information, no clue. Sent it to American Express for dispute.