Dear musicMagpie. I bought a phone on 28th April for next day delivery and since then it hasn't been delivered. Now, I can emphasize with the current times that we live in and mistakes are bound to happen but the purpose of this email is that I truly believe I'm being taken for an absolute idiot based on how I have been treated by your customer services. The phone is nearly £500 and now you are telling me that I have to wait up to ***two more weeks*** until a decision can be made on whether I can get a refund or a replacement sent to me? My order remains undelivered by Royal Mail, Royal Mail themselves can tell you this. So why in god's name should I have to wait for "an investigation to be completed". So that you guys can wait for your compensation before compensating me???? Is this not fraudulent behavior to you???? I have spoken to consumer bureau and the agree that I have case thus, I cannot believe it has to come to this but I will highlight my consumer rights to you: *****I can cancel and ask for your money back if I dont get the item either:****** - Within 30 days of buying it. - On the date I agreed with the seller (which would be 29th) - if it was essential to receive it by then (for example, for an event)(Of course its essential, its a phone???). - On the date of the second chance delivery you agreed with the seller.( What blows my mind is that this hasn't even been offered to me yet???) The sheer audacity to tell a consumer that they have to wait a further two weeks for a lost item which was no fault to their own is insane to me?? in 2021 where we have firms like Apple, amazon etc. where customer service is held to highest standard???? Everyone I have spoken to *INCLUDIN* the Consumer Advice Bureau agree that this is not how things work and should never be the case for any customer. You have 0 phone number that I can call to speak to someone? So how I do know you guys are actually reading my emails and not just providing automated responses as the "help" I have been receiving has been subpar and honestly robotic. Please, please, please understand, if this can't be resolved within 7 days either by full refund/replacement of device, I will 100% be investing time into how I can take this matter further. I am asking for a refund and expect a full repayment within a reasonable time. This "investigation" that you're awaiting for has nothing to do with me and honestly enough is enough. You may walk all over other consumer in these situations but understand that I am not the one to be messed around with especially during these trying times. As I said, I want **nothing more than up to 7 days** for either a full refund or a full replacement of the product that I purchased. If not I will be going back to consumer advice bureau and will aim to hold you liable of breach of contract. Michael Nana User's recommendation: Honestly I would say avoid buying from this company. How can they expect a consumer to wait upwards 28 days before resolving anything.