23 Apr, 2021 → by ClaimboUser643925
Product Hisense E50 lite / service failure
1
Good day I am in need of your urgent assistance. I bought a Hisense E50 lite cellphone on the 14 of April 2021 with your Truworths store in Hemingway's East London. Please see slips attached. I was told that I cannot use my telkom sim card until 7days for purpose of gaurantee. This information was only given to me after I had paid for the phone. The 7days required by your company, expired on the 21st of April 2021. I tried to insert my telkom sim card on the 22nd of April 2021, but the phone blocked my access and required an 8 digit number to unblock the sim. The consultant Vuyo Mayi, never advised of any 8 digit code or the fact that I would have this problem, as I would have returned or opted to not proceed with the purchase of the phone or alternatively I would have asked for the code or how do I go about to get it. Kindly advise because this means I was sold the phone under false pretence and I was misled by your company, of which I am not happy about. As I had specifically told them at the store that I can't use your MTN number as I prefer my telkom business number, but I adhered to your 'so-called' rule and now I am still having an issue. This in turn is also affecting my business. The lady that told me this was Vuyo Mayi and later by your store manager when I called from the king Williams town branch last week on the 15th of April to enquire about this. The store manager I spoke could not assist me and said she doesn't know of any code. She than refered me to MTN, saying that because it's their phone they would be able to help me. Needless to say I went the same day to MTN but could not be assisted, and they were saying this is a Truworths issue. All I require is assistance please, and I believe Truworths should rightfully assist as the phone with these conditions was bought at their store and the consultants and manager at the Hemingway's branch failed me with their service and also failed to assist me or give me correct information. Please assist as this matter is a big inconvenience for me. Kind regards Chuma Figlan