Update by user Mar 17, 2020 They did step up and renew the certificates through April 2021. I should not have had to fight to get the Original certificates nor to get these renewed. But they did take care of the problem and after this Corona thing, we will be using them for a nice weekend. They have my respect for taking care of this and I look forward to a better relationship with them. Update by user Mar 06, 2020 I forgot to mention this was our 25th Anniversary vacation. They also gave us 3 small chocolates as a gift. Really 3 small chocolates. Should have been something better. Plus my husband can't have chocolates. We have been Hyatt members for a very long time and that was all they could do? I am considering not staying with them for all they have put us through. Original review posted by user Mar 06, 2020 Two years ago we stayed at Casa marina Key West a Waldorf-Astoria property. The left feathers in our room when request for no feathers was made well before we arrived. I ended up in Urgent-Care. Construction going above us on and was never told about it. Fireworks one night for a wedding and never told that it would happen and it scared me at first. WI fought Waldorf- Astoria and finally got them to give me 4 nights certificates that I could use. I use two last yer and then I had a serious fall. I was going to try to use them before they expired and then I had a tooth shatter and had to have dental surgery in January/February. I still have to have further work done, but called and asked if I could get an extension for May and was told it can't be done. They will not extend them. After all I have gone through and then their response to the original complaint. One would think a property like Waldorf-Astoria would take better care and would want us to visit them again, but because I have had to fight them every inch of the way on this, I have no reason to think of them as a place to visit. User's recommendation: Don't Stay with Waldorf-Astoria unless you want to be disappointed,