My wife and two friends booked a 21 day Mediterranean cruise departing Barcelona on May 8, 2021 . Princess Cruise XM3H5N. We paid a deposits on 2/9/20. In response to a promotion, we paid an additional deposit on 9/21/20. Only 3 days later, on 9/24/20 Princess cancelled our cruise due to COVID. We were told by our booking agent that we would get a full refund within 90 days since Princess cancelled the cruise (we did not cancel). More than 90 days passes, we were then told that since there were so many canceled cruises, refunds would be issued in the order of sailing dates. After our sailing date we were then told that Princess was working through an enormous backlog of refunds and it would take more time (without any estimate of how much more time other than they are working at issuing refunds as fast as they are able). I am now told that no refund will be issued. We will only get a credit against a future sailing date. I have not received an email, letter or phone call from Princess. The changing story without putting anything in writing shows absolutely no respect or consideration to me as a customer. I would like Princess to immediately issue a full refund.