I travelled from brussels to denmark and paid for a "prime seat" only to be shunned and rejected by an ignorant driver and found out that seat was allocated to the substitute driver. If there IS a substitute driver present, why didnt flixbus block out the seat? What did i pay extra for compared to the other passengers? And worst part of all, THE ENTIRE BUS SMELLED LIKE PISS. I have written in to my credit card company and insurance company for fraudulent transaction. Good luck with the investigation process