I purchased bowflex M5 elliptical on line Jan 7, 2021 for $1999.00 plus taxes. After few days I did not receive confirmation of my order nor an invoice. I called Canadian tire customer service only to find out my email address was incorrect. Agent said she was not able to reprint invoice but fixed me email . She also told me the same product was on sale for $1699.00 at least 2 different Canadian Tire stores as follows: Place lebourgneuf, 5500 boul does Grandines, QC and 3525 boul des Forges Trois Rivière. The customer service agent told me to call the store where the order was going to be shipped from and ask for price match and copy of invoice. I immediately call the Canadian tire in Chambly and spoke to Louise, she said the order was being packed and will be shipped next day or so. I also asked about the price match and she confirmed it was $1699.00 at the above stores but said due to COVID store closure with the exceptions of essential goods they were unable to process the price match and refund me $300.00 plus tax. Once stores reopened I called them and asked if she can process the price match, she said that I needed to go to the Canadian Tire in Chambly for my refund. I stated tomLouise that I did not have a vehicle so she spoke to her manager and called me back that I would be able to get a price match at any Canadian Tire store in my area. I proceeded to go to 4 Canadian Tire stores : St. Jacques St. Angrignon LaSalle, Place Vert, St. Laurent and Alexis Nihon Plaza . They all told by all 4 stores that they would not be able to help me as I was outside the 200 Km radius and that their cash would not allow a refund . I called Canadian tire customer service and spoke to an agent who said that he would send me $50 Canadian tire card for my taxi ride to go to the Chambly store where I needed to get my price match. I asked to speak to a manger was was told she was having technical issues with her computer and that she would call me within the hour. She never called and I never got the promised $50 Canadian Tire gift card. I tried calling customer service again and was givin a case number [protected] and was told after many calls that I needed to get my price match at the Chambly store and that there was nothing anyone can do to help me . Bottom line I was told I have 2 problems, no invoice and I need to go to Chambly. I do have my order detail confirmation that I was able to have sent to my email. So, last Friday I called Chambly that I found some to take me to the store for my price match and was told my Louise that she had no idea who I was that she never spoke with me and had no idea what I was talking about and tough luck for me. This is HORRIBLE CUSTOMER SERVICE Canadian tire and totally unacceptable. I have been given the run-a round for 2 months. Taking advantage of a poor customer that does not have a vehicle and had an operation also COVID 19 so i needed the bowflex for rehabilaition. I have never seen such horrible service . I want the email, of the president of Canadian Tire and tell them what terrible service especially the words by your customer service . I cannot help you, there is nothing that can be done . Like WOW . Totally unacceptable. I want what is rightfully mind and something you advertise. It is $300 plus tax is a lot of money for a poor person meanwhile Canadian Tire does not care about customer, what am I to do?