We have been paying auto pay for our internet service for 98.78 for three years. last month July we were billed 125.32 this is an additional fee of 26.54, we were not advised of this increase, nothing said. Our internet service with you was down for 5 days and finally fixed, we were not even offered a credit for those days, but suprise we will increase your bill. I think that this is a poor way to run your business. Shame on you!! what is your reasoning for this increase I would like your explenation for it! I sent an email on Monday the 8/03/20 with no response. i will now start looking into other wi-fi options in our area. carol Henderson 7538 N carmel Ridge Road [protected]