My interactions with OptumRx have, unfortunately, been mandatory because of some partnership with my insurance company - each one worse than the last. The lack of competence on every level shows a blatant disrespect for the well-being of its customers. On multiple occasions, I have been left without life-saving medications because of OptumRx's errors. On top of fumbling every regular order refill, the amount of misinformation - received both in any phone call and interaction. But the most sinister and mind boggling thing to me is the tremendous amount of misinformation. They will send "confirmation" emails that your medications have been processed and are in the mail when in fact, the prescriptions have not even been written by the doctor, sent to OptumRx or reviewed by insurance. As someone who has to rely on medications to stay alive, receiving false information on a consistent basis is absolutely a nightmare. This company should be shut down immediately and taken to the cleaners for every penny they've stolen from the members & patients that have suffered for having to rely on them for their negligent and irresponsible approach to providing healthcare.