I made a transaction on the 23rd of July this year; loaded my phone for 500php. The amount was immediately deducted from my account. Upon sending my load request, a pop up message appeared saying there would be an hour delay. I waited, but then I haven't received the load within 24 hrs. Checked my balance and 500php was deducted. However the transaction is unsuccessful. It's the 27th of July now but the money has not returned into my account.