Update by user Apr 25, 2021 DIRECTV has a Client Representatibe contacting me. Original review posted by user Apr 24, 2021 We have been on a cost-cutting journey while on a fixed income. This requires examining all entertainment being expensed with disposable income. We request that our plan be changed to a non-premium plan with fewer channels, but a lot less cost per month. We soon discovered that three of our favorite channels were not available, so I asked how much would it cost to add those three shows to our plan, and we were told we would have to switch back to a premium plan. Furthermore, we said we just changed to a non-premium plan, so, thanks but no thanks. Surprise, surprise they changed our plan without my consent to a premium plan. Sneaky way to increase your margins, User's recommendation: Go to DISH, or make sure they understand no changes to your plan unless approved in writing by the client.