The guy on counter at detroit budget said i was on a do not rent list which is I'm not aware off.. stuck at the rental pick up for 2 hours calling the number they gave me to call and no answer! Just a pre recorder message..never got an email or a call from budget prior to my rental date..have to call some friend to pick me at the detroit airport budget office with only frustration! They took my pre paid money then never contacted me that i wont be getting my already paid rental on site! Will be vigilant in filing for a formal complaint..