My wife purchased a Power XL Vortex air fryer for me on Christmas and birthday (same day). I had been researching air fryers, and was wanting a microwave style, but enjoyed getting this one. I am retired and told my wife I would like to try my hand at cooking. I didn't even open the box for a couple of months, and finally figured to give it a try. I used it twice within the next month, and all was well. The next two times I used it, I got ERROR 1 and ERROR 2 and shut down both times. I had to end up finishing the meals in my oven. I finally called customer service, and they told me to send it to them with proof of purchase. It sat for a while on my counter, as the receipt was packed in one of many boxes for a move to a new home. We ended up not moving, and planned to look again. Everything is still boxed up, and my wife wasn't even sure we had the receipt, but eventually found it. I boxed the unit up for return shipping, and found that it was going to cost me almost $50 to ship it back to them. I haven't shipped, as the cost of the unit itself and return shipping would be about $200. I figured that computes to about $50 per use. UNREAL! I refuse to pay that for shipping, and guess I learned an expensive lesson with this product. NEVER AGAIN. Buyer BEWARE of shipping cost if your unit fails in warranty!