Called Oncor to report power outage many many times. As requested I entered my exact ESI number and it did not recognize it. As requested entered phone number and it did not recognize it. As requested entered address it did not recognize it. As requested entered eight digit meter number they asked for nine it did not recognize it. They always recognize those numbers for billing!! At 83 and freezing for 40 hours now and no way to let them know I'm out there.