I ordered a luxury pet crate on 2/22/18. It was listed as being IN STOCK. I received my order confirmation via email where it stated all the details. I paid $55 for shipping and it was to be delivered between 2/28/28 and 3/6/18. That was the last email communication I had with them regarding my order. Fast forward to 3/5/18 (today) and I still hadn't received a shipping notification. I called Frontgate customer service and the customer service rep had no idea what was going on with my order so she had to speak to her manager. Apparently the parts to the crate were in all different warehouse locations, all the parts hadn't even been found yet and it wasn't ready to ship. They said that they would try to expedite the process for me to have it ready for shipment tomorrow, which is the last day of the delivery window when I was supposed to receive it. However, it would still take another 3-7 business days to get here. I asked for compensation, especially when 1. I paid for shipping, 2. it was labeled as "in stock" and 3. it would be arriving well outside the delivery window. I was transferred and put on hold a few times and they came back to tell me they could only give me 5% back after I received the crate. That didn't even cover the shipping. I ended up cancelling the whole order on principle. Penny wise and pound foolish. Instead of covering my shipping cost, because they screwed up, they gave me an *** So now they lost money on the entire order and lost a repeat customer because I will never shop at Frontgate again.