16 Jun, 2021 → by ClaimboUser771774
Poor, slow, confusing response to a request for initial service 30 days ago

1

Dear FPL: This complaint is regarding a Town house development in Palm Beach Gardens, Fl-there are 5 residences involved in this complaint-12853 Trevi Isle Drive-FPL# [protected]; 12857 Trevi Isle Drive-FPL# [protected]; 12861 Trevi Isle Drive-FPL#[protected]; 12865 Trevi Isle Drive FPL# [protected]: 12869 Trevi Isle Drive FPL#[protected]. We have been unable to get service hook ups and our closings are delayed. David Adejunmobi had been our rep until he left approximately one month ago. He left without answering numerous emails dating back over 30 days prior and never called us or emailed us to say he was leaving and let us know who our new rep would be. My superintendent Jorge Ruiz sent this EMAIL to Anthony Lozano 6/11/21, " It was a pleasure and a welcome relief to speak to you yesterday after nearly a month attempting to reach out and schedule our upcoming Buildings with David Adejunmobi for wire pulls and meters. "I was pleased to see that after our conversation yesterday an F.P.L Crew showed up with Meters for 12853 & 12857 in Building 4; only to find out that the wire was not pulled to the Meter Cans by your sub-contractor Viking. This is extremely disturbing in as much we have closings set up for this building all next week. There are 5 other Buildings that are fast approaching that we will be needing Meters set. Closings scheduled for Building 6 & 7 in July, Building 8 in August & Buildings 9 & 10 in September. Anthony F.P.L is late with the wire pulls for Building 4; I need your help to expedite the wire pulls and the meter installation this is obviously our priority." signed JORGE RUIZ. This is a problem when a power company cannot make up its mind whether to pull the wire itself or have their favorite contractor pull the wire. It nearly always gets mismanaged and we are left holding their bag. I need to get FPL or Viking here ASAP and finish the job we asked about over 30 days ago. I want to see a plan in the future from our rep that avoids this. I would also like the name of Anthony Lozano's supervisor. Thanks you.
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