16 Jun, 2021 → by ClaimboUser435699
Poor Service and Rude Manager
1
My usual order when I visit DQ is mango cheesecake shake with additional banana slice add ons. That's my favorite. I tried to buy my favorite drink in SM CENTER LAS PINAS BRANCH and I was assisted by the manager on duty on that day (June 16, 2021) around 5:30pm. I ask if I can pay using my globe rewards and she said they are offline. So I said its fine, i'll pay cash. Then I proceed with my order, "1 large mango cheesecake shake with additional banana slice" and she said "did you see any banana in the menu, we dont have it". I said thats my usual order and she said that they dont have that and the banana add ons is phased out TWO YEARS AGO. How come it was phased out when I just ordered the exact thing last week! I HATE HER! The way she assisted me and the way she answered me, SHE IS VERY RUDE!!!