Hello, I am writing to let you know how dissatisfied I am with your products. I have purchased a mattress from you and it hasn't held it's shape. I purchased a couch from you in 2017 and was convinced buying the protection plan was worth the money, which it was not. The couch started to fall apart withindoes a year. I spent all of 2019 trying to get a repair or replacement with no luck. Unfortunately I just let it slide for 2020 because of Covid. I might not have paid thousands for your furniture but I still expect it to last longer than a few years. I have purchased furniture from Bob's Discount and "wow" prices are lower and the quality is better. I know this will go on deaf ears but I expected more out of a company that has been around for 75 years. Shame on you Raymour and Flanigan. User's recommendation: Buyer aware.