Purchased an office chair at Office Depot, price approximately $400, not cheap, for what I thought was a quality Serta chair .Arms started to bubble &;; tear prior to the warranty expiration. Called them , was told they would replace them, given a confirmation # approximate date to expect replacement. Date has passed & they do not respond to my calls or email. Very disappointed & unhappy My advice STAY AWAY FROM THIS COMPANY & YOU WILL GET NO ASSISSTANCE FROM OFFICE DEPIT