The manager of the Hulen store in Fort Worth is going to get the corporation in trouble. He actually tried to start a fight with me over an unhonored warranty. There will come a time when he causes your corporation to defend itself in serious litigation. I understand this is a franchise situation, but when a store manager challenges a customer to a fight to resolve a warranty issue, trouble follows and lawyers get involved. Read the Yelp reviews that his behavior has created. He is a loose canon. Do yourself a favor and replace this seriously troubled individual. I reached out to the closest Batteries Plus store and was treated with respect and dignity. My warranty was covered and the manager at the other store clearly told me my battery was defective. I will shop at the other store from now on and in addition to that, i will post this issue on the Harley Owners Group web page.