Against all negative reviews, I took a chance and ordered bedroom furniture from this company. When the set arrived, a handle was missing from the drawer on each dresser. The way the dressers are designed, WITHOUT a handle it is very difficult to open the drawer (actually impossible). This was delivered to me 4/30. The driver reported it to customer service who said they would be in touch with me. I waited several days and received no phone call or handles. Made a call to the supervisor who promised to look into it and call back. NOTHING. Called about every two weeks, and not one person in the place knows what the previous person did, but they assure you they will take care of it and call you back. NOTHING. As of Aug 7...still no handles. Each time you call the service reps are rude, and have no knowledge of what needs to be done. I totally wish I could return the set as I am missing the use of two drawers. This was not a cheap set and by far the money was paid in full before delivery, so I am having a hard time understanding why no one in customer service can even bother to follow up....that is their job!. Having worked for a furniture store about 15 years ago, I know that when the sales people are out of the picture, good customer service is the glue to a successful business.....this place does not have what it takes in regards to quality or customer service. Very disappointed at the experience, and still cant use my dressers.