They did not accept a government document that states military members will not be charged for tax. Manager Mark remained very nasty on the phone when I was concerned about a $200 item that was left in the room, denied being at the hotel then stated no one is working the front desk during the call, would not let me talk to the lead in housekeeping and remained rude when asked if he could just hold on to the item. The item was confirmed to be in the room by find my app. I want to make an official complaint. User's recommendation: Don’t go there especially if you are military.