4 Apr, 2021 → by ClaimboUser355494
Poor customer service and poor quality of furniture
I bought a love seat, sofa and recliner. The fabric is a leather look, It is peeling on all three pieces. The furniture is only4 years old. I bought the extended warantee on the fabric and Lazy Boy said that it is not covered for the peeling. Sent them pictures and pictures of the tags on love seat and recliner and never heard back. I had to keep calling them. Why do they sell a warentee on fabric if they are not going to honor it. My family and I always purchase Lazy Boy furniture, we will not any longer. So disappointed in this company. User's recommendation: DO NOT BUY.