I echo all the above comp;laints about YAK > But after waiting 30+ minutes I contacted the parent to this disfunctional child and got a breathing person that immediately put me through to a breathing person and got the problem resolved. Told them to cancel my service and not even a question as to why and can we change your mind. This number worked for me- Good Luck "There is 9 million customers ahead of you." General Inquiries Tel: 877.445.8606 Fax: 416.640.1089 Globalive Communications Corp. 48 Yonge Street Suite 1000 Toronto, ON M5E1G6 Canada