I booked a reservation at the NovotelTwin Waters resort to stay the night of 7th September for one night with my family, I provided my membership number at the time of the booking and was assured the points will be allocated to my membership. I called a week after my stay and was informed I should wait a few days.Due to no points had been allocated, I emailed Twin Waters Resort, providing a copy of my reservation and did not get a reply. I phoned last week and was advised by one of your representatives that she will look into it and would call back last Tuesday and still no contact has been made. I am a very patient person but this is just not good Customer Service from the initial booking of the accommodation and and still nothing is . Please contact me as soon as possible to have this rectified. My phone number is [protected]