I called this company as an emergency call out for my 85 year old mum, she was experiencing loud banging pipes. The plumber came out on the Friday, he said he will order the parts and would be back in touch, bearing in mind this was an emergency and that my mother had no water, we didn't hear a thing until I called them the following Tuesday, I was told the parts had been ordered and they would be at my mums in the Wednesday morning ( 4 days with no water) no-one turned up on the Wednesday no phone call from anyone so again I called them, they then told me the plumber will be arriving on the Thursday, again no plumber arrived no telephone call from anyone, I called them to ask why the plumber hadn't arrived and they said he has gone AWOL ?? They said they will make sure someone comes out on the Friday, by this time this now mean my mother has had no water for a week. I decide as to cancel the job completely as I had no trust in them what so ever . I cannot say how frustrating this whole experience was for both my mother and myself this was. This company is incompetent and as for communication this is very poor and I would say to anyone to avoid them. I have requested a part refund as the plumber was only at my mothers for 20mins and I was told the extra time owing would be used when the job was completes, through no fault of ours the job didn't go ahead.