Similar to other online shops, this website has a good catalogue of goods, they have FAQs page, and page for determining your size. I rarely came across the need of contacting them directly, however, last week I wanted to claim that my goods were kinda spoiled after the delivery. Instead of contacting them through a designated online chat, I had to call them and hold on the line for 15 minutes since their reps were very busy. I truly believe it is not very convenient, hence, you may just leave the request online and wait for it to be answered within a few minutes only. Once I reached their customer support team, they told me that online chat would be added soon. The rest of the experience was great as usual.