We ordered 6 double door pet carriers and paid promptly online. The quantity available online said they had 20. After they took our money, customer service came back and at first said they only had two, then they said they didn't have any, then, they claimed we cancelled our order and we did not. What these people are doing is placing an image online when they are not in possession of the item. They are in short, stealing from the consumer, because I don't think they have any intention of getting the item for you.