24 Jun, 2020 → by ClaimboUser85505
Pissed off with Ritz Carlton, Laguna Niguel
1
A $2,000 spend on a two night stay (rejuvenation package) gets you the following: nobody answers the phone at the hotel because it was check in time and they're selling spa treatments that aren't available. I thought Ritz Carlton was a step above the traditional hotel - Holiday Inn has better credentials. User's recommendation: Call before you travel to see if they're actually offering the services you are paying for.