It has been 10 day since my order was placed on April 10, and they don't even ship the product yet. An Amazon customer Resolution specialist politely replied to me twice that it was entering shipping process at the shipping department. Never have I waited so long for a product to ship out (over 10 days), so much precious time has been wasted at the shipping department, which really sucks. Despite the customer service's reply that they will inform me asap, the products is still waiting to be shipped. Never experienced such a peculiar tardiness.