Today is 5/6/21 and I've been trying to contact NSD for over 3 weeks to arrange a return to Home Depot no one answers the phone, when asked if you need additional assistance the phone hangs up on you. There seems to be no customer service at this I don't know what you call it, I've tried emailing, chat messages and even called Home Depot customer service and they tried several times to reach this place called nsd just to get the same response I've gotten for the last 3 weeks no answer. I've left my RTO# several times and it says in a recording some one will contact you in 24 hrs, we'll it's been 3 weeks now. I'm local to there office in Chantilly, VA. so I going to reach out to our local news station for assistance, this is the most frustrating and time consuming ordeal I've ever had to deal with from a retailer/service provider.