I bought a mobile phone from the Salamander Bay Kmart 10/3/21 - ZTE Blade A7S 2020 Evoke Plus 2 Telstra phone, and it's had many issues already. A week after purchase, after much frustration and problems at work as a result of this phone incapabilites, I asked a staff member in the same store if I could refund or exchange and she said "No". I explained it wasn't able to do basic 'system running' tasks, which was the purpose of buying the phone, so it's not change of mind, it's customer dissatisfaction with a product for its intent of use. I bought the phone to run two apps for work - Ring and Little Hotelier. These apps usually notify you when somebody has booked a room and is in the office and other areas on the property linked to the app. I received very helpful and thorough advice from staff in the Telstra store nearby and they insisted it's a basic 'system running' task that any phone should be capable of on the market these days and that it's completely reasonable to expect it do run such apps or at least be happily granted a refund. Their staff knew the phone and the Ring app, and assured me the settings were correct, it was just the phone was incapable of running the apps. I look forward to hearing from you soon. Thanks, Hollie Marsh