We had only TV with Optimum Online. We decided to move Phone and internet to Optimum as well. So on June, 18 technician came and connect internet. We asked to port out phone number [protected] to Optimum because my mothers is 90 years old and all her medical institutes call her only on [protected]. So i called and ask her phone to be ported from Version to Optimum. Optimum representative created ticket and told us it takes no more than 3 business days. Since June, 18 my mother phone is not working. She is not able to call and calls doesn't go trough. We created already 4 tickets and every time Rep told us no worry we are going to make your phone working but this is only empty promises. My mom is living by herself and now crying all the time. What if Emergency happens? We need to solve the issue ASAP