I did 2 claims on my account on the same day. One phone claim went thru no problems the second one has been one headache after another. Everyone I talk to gave me a different story. I chatted with about 6 people finally the last one pushed it thru well I thought then low and behold another hold for 24 hours I have had 3 before this one.. I have had to send documents more then once and still don't have a phone. Nobody can tell me why just that it's on a hold total [censored] crap and I will Never go thru asurion again ever...