We have been having endless problems with our Walgreens Pharmacy on Putney Road, Brattleboro, VT, ever since the previous Rite Aid Pharmacy was taken over by Walgreens. The pharmacy here is consistently inefficient, unhelpful, and poorly run. For instance, we receive phone messages telling us prescriptions are ready; then, when we drive 40 minutes to pick them up, the pharmacy does not have them ready, or tells us the medication is out of stock, or sometimes denies even having received the RX's from doctor or refill line -- all despite the fact we were called and told RX's were ready for pickup. I don't understand why what was formerly an efficient and well-run Rite Aid pharmacy, where it was truly a pleasure to shop, has descended into the unpleasant and annoying mess it is today. The friendly, helpful, constant, and knowledgeable Rite Aid Pharmacy staff we dealt with for over 15 years was replaced almost overnight with an ever-changing suite of inexperienced and frazzled counter help, and pharmacists who seem wholly disinterested in whether or not your customers are happy. When we head out to the Walgreens Pharmacy, we never know whether our prescriptions will actually be available or not. We have held back changing pharmacies because of the inconvenience of switching all our prescriptions over to a new pharmacy. However, the inconvenience of buying prescriptions at Walgreens is rapidly overtaking the inconvenience of changing. These problems were present well before Covid appeared. There seems to be no one at our store to whom we can report these problems, or who is willing or has authority to do anything to correct them. These problems are not unique to us; everyone we know who is using Walgreens here reports the same trouble. Does the Walgreens corporate office care about whether your customers are satisfied?