77th and McDowell pharamacy Scottsdale AZ I have used this pharmacy for years: about 30 yrs ago I had this same issue which had been corrected at that time after my complaint. Now once again the old issue has raised its head. Last week. Called in a refill. Heard nothing. Ran out of medication. Called to track issue. Issue is: pharamacy did not order Med. So I did not get refill. Seems their policy is only order on Tuesday and Thursday. So we are SOL if we run out. Note customer was not told of this new policy. I'm still out of medication. They said they would order on Tuesday. Today is Tuesday so I probably will not get script for another day or two. Also: a while back my dr gave me a new script. It was never filled and I was never notified. Seems the pharmacist decided I would not want to pay the cost of Med so they ignored the script. NTurally I voiced myself that that was not their decision to make and I needed the Med. Script finally filled. You have a new pharmacist that has been only working there a few months but seems to think he knows best. I suggest it is time to address this person and make him aware the patient schools be important. If this person is a new manager I suggest he go to back to school. He has no idea of priorities.