on 9/20/21, I called promptly at 8:00 and spoke with Jack. He was condescending and arrogant during the entire conversation. I even voiced my complaint about his manner in dealing with my problem. His response was constantly, well that's your opinion. He didn't help at all. Over 30 minutes later, after talking with 4 different persons my problem was finally resolved. I understand getting employees to work is difficult during this time; however, if many have to deal with employees like Jack they will look elsewhere for services