On Friday 12/10/10, my ice maker line had sprung a leak, and the company I always use, had no technicians available. I did call four other companies before contacting Roto Rooter. I knew that it was my ice maker line that had sprung a leak, but the technician wanted to perform a diagnostic, at the cost of $189.00. I explained that I knew it was the icemaker line, and he said he could fix that, but if that was not the problem then it would be extra. He then told me I needed separate shut off valves for my ice maker, dish washer and sink. I submitted a complaint with Roto Rooter, and I did receive a call back from a general manager. I was told that they are required to bring the plumbing up to code and the cost was justified.