26 Dec, 2013 → by ClaimboUser981641
People’s Mortgage lacks professionalism

Peoples Mortgage found me through Lending Tree when I submitted my information on their website for my home search. I elected to go with Peoples Mortgage of Utah due to my point of contact's (Jason L's) aggressive behavior and willingness to return calls. My wife and I located a Fannie Mae foreclosure that we wanted and qualified to purchase. We met all of Fannie Mae guidelines, and we had/have the to credit, and down payment to close on the residence in the 30 days that the selling bank required. Jason informed us after two weeks that the Lenders they were going to sell our loan to did not lend on manufactured homes. He reported that he had a lender that would. The day of closing he requested additional paperwork to be signed, which we completed/returned immediately. My real estate agent spoke to the selling bank and obtained a 30-day extension. Suddenly, Jason would not return my calls. My agent called Jason three times without a return call. The selling agent called Jason without returns. All three of us sent Jason emails without a response. We hit the deadline for the extension and obtained a second 30 day extension. The selling agent finally received an answer from Jason that the buyer of my loan was not returning his calls. It was very unprofessional of Jason and Peoples Mortgage not to keep me informed of the situation. I would have immediately found a lender elsewhere. We finally obtained another 30 day extension from the lender, and my agent located a lender that lends on manufactured homes. My wife and I were exhausted throughout the process. We were required to pay for another property evaluation, etc. My wife and I finally elected to not go through this process again and let the home go. I never heard from Peoples Mortgage again. It would have been very professional for Jason to contact me immediately and inform me that the loan would not work. We would have been disappointed; however we had appropriate time to secure a new lender. It was a lesson learned. I could never recommend Peoples Mortgage to anyone.
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