My certifications have been pending since January 16, 2021. I understand that EDD is facing a lot of fraudulent cases and have been patient, however, the times I have inquired about my claim, the customer service via telephone is extremely dissatisfying. Today I was faced with an extremely rude woman who literally told me, with attitude, to "listen ok!" and trust me, I am not a rude person to begin with. I was asking her for clarification on how she could possibly help since I was transferred there. She was like "I have no idea why they transferred you here, " like girl neither do I but I still need help. I spent almost 2 hours on the line, waiting and being transferred to different departments. Ricardo, the "specialist, " transferred me to the rude woman. He seemed like he was doing a decent job but made concerning remarks, such as "oh I didn't know I could do that." Hearing that made me question this overall system. I am currently waiting for an interview to be set up and all I wanted to know was how long that typically takes and that woman who helped me was so rude and continued to repeat the information she stated with heightened attitude. If I was able to work part time I would because this is such a pain relying on rude representatives to provide you with poor service. All I would like is an estimate on how long the interview process is and whether my claim has been forgotten or if it is truly so backed up with the EDD process. I have been truthful about my claim and am unemployed due to graduate school. I was working the first months of graduate school and it was difficult to balance my school and work so I had to quit. I was grateful that I was approved for EDD because of my reason being and it disheartens me that people who are in need, much more than myself, are probably facing the same issues as me but worse. Please do better EDD employees.