I contacted Pella Customer Service in late May 2021 due to a latch which broke on my Pella door. It is now nine weeks later and my door is still not fixed. The following details my experience with Pella Service over that nine week period: >First contact during 3rd week of May - opened a ticket with Pella Service (including pictures) >Technician came to my house to review & repair the latch >Technician did not have the correct latch style to fit my door >Technician ordered the part for the latch replacement >Replacement part was sent to me directly. >Technician came to my house to install the new latch >The latch which was sent was the wrong style - did not fit my door >Technician order a whole new lockset with handle & latch combined (to be delivered to me directly) >Pella customer service contacted me to schedule installation to be done on 7/30 >I called Pella this week to report that I had not received the new part(s) >Pella customer service called their warehouse to discover the part(s) had not been shipped >Pella customer service ordered the part but could not provide me with a date for the installation. This is a complete service failure on the part of Pella. I have had my entire kitchen gutted and renovated in a shorter amount of time than it's taken to repair a Pella door latch. This is an unacceptable level of service and, as a result, I would never recommend Pella to anyone considering new doors or windows. I'm at a loss as to how to escalate this situation to accelerate the repair of my door. Stephen Parsons [protected]